Shipping and Delivery Policy

Last updated 7 November 2026

What you are buying

KWIC is an online software service provided by Nekhop Technology Services. Nothing physical is shipped, and there is no software to download or install to use KWIC on the web.

How it is delivered

When your payment is confirmed, your plan is activated on your KWIC account. You use KWIC in your web browser at app.kwic.in and in the KWIC mobile apps for Android and iOS.

When it is delivered

Your plan is usually active as soon as the payment is confirmed. If it isn't active after you've paid, email us at info@kwic.in with your payment reference and we'll sort it out.

Invoices

An invoice is issued for every payment and is available in your KWIC account.

Connecting WhatsApp

Some setup steps are carried out by Meta, such as verifying your business and approving your display name and message templates. Meta controls how long these take, so they are not part of the delivery of your KWIC plan.

Cancellations and refunds

See our Cancellation & Refund Policy.